Privacy Policy

For the purposes of applicable privacy laws, RazonX DevHaus Private Limited is generally the entity responsible for deciding how personal data is collected and used in connection with LingoYoga.

Where payments, taxes, subscriptions, invoicing, refunds, chargebacks, or fraud-prevention checks are handled by a merchant of record, payment processor, app store, or other payment service provider, that provider may process certain information as an independent controller or under its own terms and privacy policy.

Our merchant of record is currently Dodo Payments.

LingoYoga is intended for users aged 13 and above.

If you are under 18, you may use LingoYoga only with the consent and supervision of your parent or legal guardian. By using the Services, you confirm that you are at least 18, or that you are at least 13 and have obtained permission from your parent or legal guardian.

LingoYoga is not intended for children under 13. We do not knowingly collect personal data from children under 13. If we learn that a child under 13 has created an account or provided personal data to us, we may delete the account and associated data.

We do not knowingly use children’s personal data for targeted advertising.

Where required by applicable law, we may take additional steps to obtain, verify, or confirm parent or guardian consent.

We follow a data-minimisation approach. We aim to collect only the information reasonably necessary to provide, secure, maintain, and improve the Services.

LingoYoga is a language-learning tool. It is not designed to store sensitive, confidential, or regulated information.

You must not upload, type, import, paste, or store:

1. government identification documents;
2. financial information;
3. health or medical information;
4. biometric information;
5. passwords or authentication credentials;
6. private information about other people;
7. classroom lists, student rosters, client lists, or employee records;
8. confidential business information;
9. copyrighted text or images unless you have the necessary rights; or
10. unlawful, hateful, violent, abusive, sexually explicit, defamatory, or discriminatory content.

If you voluntarily upload information that you should not have uploaded, you remain responsible for that content. We will apply reasonable safeguards to content stored on our systems, but we are not responsible for consequences caused by your decision to upload unlawful, personal, sensitive, confidential, infringing, or inappropriate content.

We may use information collected through the Services to:

1. create and maintain your account;
2. authenticate your login;
3. provide flashcards, learning paths, trainers, games, quizzes, and review features;
4. generate mistake-based flashcards;
5. run spaced-repetition review;
6. track progress and learning history;
7. store and display user-created text and image flashcards;
8. manage subscriptions, free trials, renewals, cancellations, refunds, and access control;
9. prevent payment abuse, pricing abuse, fraud, unauthorised access, scraping, spam, and misuse;
10. provide customer support;
11. send service-related notices;
12. debug errors and improve performance;
13. analyse feature usage and improve the Services;
14. comply with legal, tax, accounting, security, and regulatory obligations;
15. enforce our Terms of Use and other policies; and
16. protect the rights, safety, and security of users, RazonX, and third parties.

We do not sell your personal data.

We do not send marketing emails unless you separately opt in. We may send service-related emails, such as account, security, subscription, legal, policy, or important product notices.

Where applicable privacy laws require us to identify a legal basis for processing personal data, we rely on one or more of the following bases:

1. Contractual necessity: to provide the Services you request, manage your account, and deliver subscription features;
2. Consent: where you give consent, such as for optional marketing communications or certain cookies;
3. Legitimate interests: to secure, maintain, improve, analyse, and protect the Services, provided those interests are not overridden by your rights;
4. Legal obligations: to comply with tax, accounting, consumer protection, fraud-prevention, and other legal requirements; and
5. Vital or public interests: where necessary to protect safety or comply with lawful requests.

We may share information with service providers and partners who help us operate the Services, including:

1. hosting and infrastructure providers;
2. database and storage providers;
3. authentication providers;
4. merchant-of-record, payment, tax, invoice, subscription, fraud-prevention, and app-store providers;
5. analytics providers;
6. error-monitoring providers;
7. email and notification providers;
8. customer-support tools;
9. security and anti-abuse tools;
10. professional advisers, such as lawyers, accountants, auditors, and compliance consultants; and
11. law enforcement, regulators, courts, or public authorities where required or permitted by law.

These providers may process information in accordance with their own terms, privacy policies, data-processing agreements, or applicable law.

We may also disclose information if necessary to:

1. enforce our Terms;
2. investigate fraud, abuse, security incidents, or unlawful activity;
3. protect users, RazonX, or third parties;
4. respond to legal process; or
5. complete a merger, acquisition, restructuring, financing, asset sale, corporate reorganisation, or similar transaction.

The Services may rely on or integrate with third-party services, including login providers, payment providers, cloud hosting providers, analytics tools, error-monitoring tools, storage providers, and future AI, speech, or audio providers.

Your use of third-party login, payment, browser, device, app-store, or speech-recognition functionality may be subject to the terms and privacy policies of those third parties.

We are not responsible for the privacy practices of third-party services that we do not control.

RazonX is based in India, but the Services may be used globally. Your information may be processed in India and in other countries where we, our service providers, or our infrastructure partners operate.

These countries may have privacy laws different from those in your country. Where required, we will take reasonable steps to protect personal data transferred internationally, including through appropriate contractual, technical, and organisational safeguards.

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Services, maintain your account, comply with legal obligations, resolve disputes, enforce agreements, prevent abuse, and maintain security.

General retention principles include:

1. account data is retained while your account remains active;
2. learning data and user-created flashcards are retained while your account remains active or until you delete them, subject to technical limitations and backups;
3. subscription and transaction records may be retained for tax, accounting, legal, audit, and fraud-prevention purposes;
4. technical logs and security records may be retained for a limited period necessary for security and debugging; and
5. support communications may be retained for customer-service and legal-record purposes.

If you delete your account, we will take reasonable steps to delete or de-identify your account data and user content from active systems, subject to legal, security, fraud-prevention, tax, accounting, backup, and legitimate business requirements.

Backup copies may persist for a limited period and are generally deleted, overwritten, or isolated within 30 to 90 days, unless longer retention is required for legal, security, or operational reasons.

You may request deletion of your account by contacting us at privacy@lingoyoga.com or through any in-app deletion tool we may provide.

Depending on your location and applicable law, you may have rights to:

1. access personal data we hold about you;
2. correct inaccurate information;
3. delete your information;
4. restrict or object to certain processing;
5. withdraw consent where processing is based on consent;
6. request a portable copy of certain information; and
7. lodge a complaint with a competent authority.

We may need to verify your identity before responding to certain requests. We may decline or limit requests where permitted by law, including where retention is necessary for legal compliance, security, fraud prevention, dispute resolution, accounting, tax, or enforcement purposes.

If you subscribed through a merchant of record, payment processor, or app store, deleting your LingoYoga account may not automatically cancel your subscription with that third party. You may need to cancel through the applicable payment provider or app store.

We use reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure.

These measures may include access controls, authentication safeguards, encryption in transit, secure infrastructure, logging, monitoring, rate limiting, and security reviews.

However, no online service can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of your account credentials and for using secure devices, browsers, and networks.

At launch, user-created flashcards are not publicly shared by default. They are intended for your own learning and review, but they may be stored, processed, accessed, reviewed, moderated, removed, disclosed, or otherwise handled where reasonably necessary to provide, secure, maintain, support, debug, improve, or enforce the Services; comply with law; respond to user requests; investigate suspected abuse, infringement, unlawful content, security incidents, or technical issues; or protect the rights, safety, and legitimate interests of users, RazonX, service providers, or third parties.

You must not use LingoYoga to store or process content that you are not legally permitted to use, including copyrighted text, copyrighted images, textbook extracts, paid course materials, classroom materials, third-party translations, private communications, personal data of others, confidential material, or unlawful content.

If a claim, complaint, dispute, or legal demand arises from content that you created, uploaded, imported, or stored, you are responsible for that content under our Terms.

LingoYoga may offer localised pricing, purchasing options, tax treatment, promotional offers, or subscription availability based on country, region, currency, payment method, tax rules, or other relevant factors.

We and our payment providers may process country, region, IP-derived approximate location, billing, tax, payment, and fraud-prevention information to:

1. show applicable pricing;
2. manage subscriptions;
3. prevent abuse of purchasing rules;
4. detect fraud or misuse;
5. comply with tax and legal obligations; and
6. enforce our Terms of Use.

You must not use VPNs, proxies, false addresses, false payment information, account sharing, payment manipulation, or other methods to obtain pricing, taxes, access, or offers not intended for your actual location or eligibility.

We may send service-related communications, including:

1. account and login notices;
2. security alerts;
3. subscription and billing notices;
4. policy updates;
5. important product or service changes;
6. legal notices; and
7. support responses.

We do not send marketing emails unless you separately opt in. If marketing emails are introduced, you will be able to unsubscribe from them.

We may update this Privacy Policy from time to time to reflect changes in our Services, legal requirements, technology, providers, business operations, or privacy practices.

If we make material changes, we may notify you through the Services, by email, or by other reasonable means. The updated Privacy Policy will be effective from the date stated at the top, unless otherwise specified.

Your continued use of the Services after the updated Privacy Policy becomes effective means you acknowledge the updated Privacy Policy.

For privacy questions, requests, or complaints, contact:

RazonX DevHaus Private Limited

Registered Office: B-42/2, 1st Floor, Double Storey, Ramesh Nagar, New Delhi, West Delhi, Delhi, India 110015

General Contact: help@lingoyoga.com

Privacy Contact: privacy@lingoyoga.com

Grievance Officer / Contact Person: Mr. Chanakya Arora

We will try to respond to privacy requests and complaints within a reasonable time and in accordance with applicable law.

This summary is for convenience only. It is not a substitute for the full Privacy Policy. If this summary conflicts with the full Privacy Policy, the full Privacy Policy will prevail.

1. Who operates LingoYoga: LingoYoga is operated by RazonX DevHaus Private Limited.
2. Minimum data approach: We aim to collect only the information reasonably necessary to provide, secure, maintain, and improve the Services.
3. Account information: We mainly collect the account information needed to let you create, access, and secure your LingoYoga account, such as your email address and login-provider identifiers.
4. Learning data: We store learning data such as flashcards, answers, mistakes, corrections, review history, progress, spaced-repetition data, trainer activity, and learning-path progress because these are core to how LingoYoga works.
5. User-created flashcards: At launch, user-created flashcards are not publicly shared by default. They are intended for your own learning and review, but they may be stored and processed by LingoYoga’s systems and service providers as necessary to provide, secure, maintain, support, improve, and enforce the Services.
6. Content you should not upload: You must not upload personal data, confidential information, copyrighted material, unlawful material, offensive content, or third-party content unless you have the necessary rights, permissions, and lawful basis to do so.
7. Images: If you create image flashcards, uploaded images may be stored so that we can display them in your account. You are responsible for ensuring that uploaded images do not infringe rights, contain unlawful content, or contain personal or sensitive information that should not be uploaded.
8. Payments: Payments, subscriptions, taxes, invoices, refunds, chargebacks, and fraud-prevention checks may be handled by a merchant of record, payment processor, app store, or other payment provider.
9. Analytics and error monitoring: We may use limited event analytics and error monitoring to understand product usage, fix bugs, improve learning flows, and maintain security. We do not use session replay or screen-recording tools at launch.
10. Flashcard contents and analytics: We store and process flashcard content to provide the Services, but we do not intentionally send the full contents of your flashcards, uploaded images, or imported learning materials to analytics tools unless necessary for security, abuse investigation, legal compliance, or support.
11. AI-generated voices: Text-to-speech or synthetic voices used in LingoYoga are AI-generated and are not human voices.
12. Speech features: At launch, LingoYoga does not provide user audio uploads as a core feature. Future speech-recognition or audio features may involve browser-native functionality or third-party providers.
13. Children: LingoYoga is intended for users aged 13 and above. Users aged 13 to 17 must have parent or guardian consent. We do not knowingly collect personal data from children under 13.
14. Marketing emails: We do not send marketing emails unless you separately opt in. We may send service-related emails, such as account, security, subscription, legal, policy, or important product notices.
15. Account deletion: You may request deletion of your account by contacting us at privacy@lingoyoga.com or through any in-app deletion tool we provide, subject to legal, security, tax, accounting, backup, fraud-prevention, and legitimate business requirements.
16. Security: We use reasonable technical and organisational measures to protect personal data, but no online service can be guaranteed to be completely secure.
17. Contact: For privacy questions, requests, or complaints, contact us at privacy@lingoyoga.com